Apple’s New Customer Service Tools…And Other Small Business Tech News This Week

Here are five things in technology that happened this past week and how they affect your business. Did you miss them? 

1 — Apple has a new way for you to better serve your customers.

It’s called “Business Chat,” and it will be a part of the company’s popular iMessage app. Business Chat will help Apple compete against similar enterprise-related tools found on Facebook Messenger and Twitter.

Why this is important for your business:

The app will enable your customers to “get answers the questions, resolve issues and complete transactions on their iPhone, iPad and Apple Watch.”  The company also thinks it will give users a way to “start conversations from Safari, Maps, Spotlight, and Siri.”

2 — America’s IT sector is losing jobs for the first time in months.

According to new data from CompTIA, a nonprofit trade organization for the Information Technology industry, “computer and electronics manufacturing dropped 1,700 jobs last month, and telecommunications shed 1,100 jobs.” In addition, “IT and software services, and computer system design” lost 200 jobs. However, “positions were added in other IT areas, including service portals (with 1,800 new jobs added) and data processing, hosting and related services (with 1,000 new positions created),” which led to a net loss of only 200 jobs across the entire industry.


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